Commercial Account Manager

Company Overview

elmenus is the ultimate food discovery and ordering platform. Our vision is to help people discover and order the food they will love. Our mission is to build the ultimate food platform that surfaces the best dishes in each city, in a personalized experience, connecting restaurants to the diners most passionate about what they have to offer.

Role Summary

• The primary responsibility of the commercial account manager is to successfully manage elmenus relationship with its restaurant partners. This means continuously analyzing the performance, upselling, and cross-selling different products to support restaurant growth.
• They will participate in the planning cycle of the commercial strategy & create powerful commercial propositions driving the growth of elmenus partners as well as user growth.
• They will own the revenue KPI of their portfolio of restaurants where their primary responsibility is to grow restaurants with high commissions and upsell products that will support that KPI.
• They will own the offering value proposition given to their restaurants while working with all company stakeholders to achieve provide an attractive offering.

Key Accountabilities

• Accountable for restaurants' growth in both commercial KPIs and operational KPIs
• Drive Exploratory analysis to understand the portfolio gaps and opportunities for growth on a restaurant level.
• Come up with revenue-generating initiatives, participate in cross-functional projects to increase elmenus revenue line & constantly define, assess & iterate on ongoing experiments to reach the revenue objective.
• Provide ongoing analysis through structured frameworks to solve commercial problems & enhance the overall commercial proposition.
• Participate in cross-functional projects with the operational teams to make sure an excellent service is provided to their partnering restaurants.
• Present insight findings to key restaurant boards & owners, highlighting historic performance and how to build a successful growth outlook.
• Work with the finance team on any issues arising from the financial side to make sure all restaurants are working smoothly.
• Retaining all restaurants within their portfolio with an eye on activating churned restaurants every month
• Get a full understanding of our growth levers, and types of offers that we need to allocate the right offers to restaurants based on their cuisine type and market position.

The ideal candidate is

• Collaborative & consultative across multi-disciplinary teams
• Not afraid to initiate, experiment, assess & iterate to reach our objectives.
• Ambitious, self-initiating, and self-managing of time, resources, and relationships. A problem-solver with a growth mindset; willing to jump in and figure it out, whatever the problem.
• Has the appetite to learn in a fast-paced environment, and always striving to solve problems

Qualifications

• Bachelor’s degree in management, finance, or engineering disciplines
• 2-5 years of experience in customer-facing roles with similar responsibilities
• Strong analytical thinking, and ability to deliver sound, genuine insights, and strategic recommendations against defined business objectives.
• A “can-do” attitude and strong collaboration skills with the ability to work with diverse organizations and teams.
• Fluency in Arabic & English languages