Fleet Operation Supervisor

Role Scope:

● Monitor and improve Rider Performance and Compliance

● Responsible for reporting, containing, handling, and solving all on-ground activities/issues within the assigned zone.

● Lead Rider Recruitment for all the zones in allocated cities

● Responsible for assessment of any internal fleet promotions

● Manage rider roster with proper allocation of shifts/breaks/off-days etc

● Supervises rider onboarding and training schedule with Rider Trainer

● Inventory management and usage compliance of Rider equipment’s

● Groom rider quality (behavior, appearance, professionalism, presentational etc)

● Setting up a performance improvement plan to improve the performance of low-performing riders

● Reduce rider complaints originating from customers

● Accountable to handle/solve day-to-day/arising issues beyond his main scope that may affect the zone’s performance.

Skills & Qualifications needed:

● Bachelor's Degree

● 0-2 years of experience in the food/grocery tech industry is highly preferred

● Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc

● Strong communication skills, both written and verbal. English and Arabic are a plus.

● Influencer and negotiator with good public speaking and presentation skills

● People management skills: Experience in managing bigger groups of people